Principle: You can visit our Website without having actively to disclose personal data or any information. When you open our Website, the server of our Website temporarily stores the following information about the access:

• IP address
• date and time of access
• name and URL of the accessed file
• details of the Website from which the access is made (referrer URL)
• device type and the operating system of the terminal device
• type of browser used
• name of the access provider
• user behaviour on the website
• additional information as described below

Cookies: We use cookies, tags and similar technologies on the Website to help customize the Website and to improve your experience on our Website. Cookies are text files that are stored on your computer or mobile device when you visit a Website or use an app. You can reject the installation of the cookies by using an appropriate deactivation add-on. In addition to the option of preventing the installation of cookies by making the appropriate settings, you can set up your browser in a way that no cookies are stored on your computer or mobile device. As a result, you will receive a message before a cookie is installed. Some of the cookies are necessary for us to make available specific functions of the Website. In addition, we use cookies to use Website analysis as described below.

Website analysis tools (Google Analytics): For the purpose of designing our Website to meet your needs and continuously optimizing it, we use Google Analytics, a web analytics service provided by Google Inc (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). We use Google Analytics, to statistically record and evaluate the use of the Website. This information may also be transferred to third parties where required by applicable law or where third parties process this data on our behalf. In this context, pseudonymized user profiles are created and cookies are used. The information generated by the cookie includes the browser type and version, the size of the browser window, the language of the browser, installation of Java, installed Flash version, the resolution used, the operating system used, the name and URL of the file accessed, the title of the page, the previously visited Website page (referrer URL), the (anonymised) IP address of the accessing terminal device, the approximate location of the access and the time of the server request. The data is transferred to a Google server in the US and stored there. We only use Google Analytics with activated IP anonymisation. You can reject the installation of the cookies from Google Analytics by using this deactivation add-on: http://tools.google.com/dlpage/gaoptout?hl=en.

Newsletter: If you subscribe to our newsletter, we use your email address and your name to send you the newsletter you signed up for. With regard to the optimization of our newsletter, we use analytics services to analyse and measure the use of our newsletter. The analytics services collect and analyse the usage data (e.g. number recipients who opened the newsletter and/or clicked on the titles). Based on this, we receive evaluations which enable us to optimize our newsletters. You can unsubscribe to the newsletter at any time using the link at the end of each newsletter or by writing to our Data Protection Officer (see above). After having unsubscribed, we will no longer send you newsletters.

Contact form: For questions of any kind, as well as to inquire about psychotherapy sessions and treatment with us, we offer you on our Website the possibility to contact us via a form or via a published e-mail address. In order to use the contact form, it is necessary to enter your email address and your name. The provision of further data is voluntary.

Contact form to arrange appointment: If you contact us via the form to arrange an appointment with us you need to provide the following information: Surname, Name, Email address, Phone number, Message (ideally with a short description of any symptoms or reasons why you want to engage in psychotherapy sessions with us).

Direct online appointment booking tool: If you book an appointment with us directly via our online appointment booking tool, you will need to provide your name, address, email address as well as phone number as well as a short description of any symptoms or reasons why you want to engage in psychotherapy sessions with us. The appointment tool is provided by a third party service provider and the data is stored in the tool.

Sending medical prescription: If you send us a medical prescription via our online form you need to submit the following data: Name, Surname, Phone number, Email address, Therapy language, Date of Birth (optional), the reason of the desired treatment, and you can give a description of any symptoms or reasons why you want to engage in psychotherapy sessions with us, upload the prescription document, and give us the information about the prescribing doctor (Name and title, name of practice / hospital / clinic, Phone number and email of doctor).

Third-Party Service Providers, suppliers and business partners

We may share your personal data with third parties that perform services for us or on our behalf, including payment processing, payment collection agencies, data analysis, email delivery, hosting services, customer service and marketing assistance. We may also share your personal and health data with your health insurer for the purpose of cost reimbursement. Further, we may share your health data with your relatives within the realms of the professional secrecy. To achieve the purpose described in this Privacy Policy, we may also share, your personal data with our suppliers and business partners.

Authorities and courts

If we believe the release of personal data about you is necessary to initiate or respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Professional secrecy

We take the professional secrecy within the psychotherapeutic profession very seriously. This particularly applies to any health data that we obtain about you. We ensure that the way we operate our business and activities complies with our professional secrecy. This also implies that we can only disclose your personal data and health data within the realms of this privacy policy. For any disclosure of data not described in this privacy policy, we must request your approval for the disclosure and sharing of your data. Note: in very specific cases, the medical professional requires us to disclose personal information without your approval, such as when we become aware that the patient has committed a crime which must be reported to the authorities. In particular, we are obliged to notify and involve the relevant authorities in the event of an obvious danger or harm that you might inflict upon yourself or others.